OUR GUARANTEE (in plain English)
This is the “Fine Print” regarding our TV offer.
You have purchased a special package price. If you have changed your mind and want to return the full package, you will be refunded the price you paid, less shipping and handling and any of the products in the package that you decide to keep, with the exception of the teapot which is our gift to you.
If you decided to keep any of the tea packets, the amount of your refund will be reduced by the full retail price of that particular tea. Keep in mind, if you are a member of our Seasons Tea Club, you are entitled to deep discounts that reduce your cost of the highest quality white teas available anywhere.
While we are dedicated to your satisfaction, we have had to develop strong guidelines due to the dishonesty of some customers who only order this special package to get the free teapot. We believe in honesty between ourselves and our customers. If you are at all unhappy with our products, please feel free to contact us by email or phone and we will do our best to satisfy you.
And now, for the list of full retail prices that you will pay for the items you keep. Your refund may be reduced by these amounts:
- The Box: $29.25
- The Teapot: Yours to keep as our gift
- 1-year white tea: $4.24
- 5-year white tea: $7.25
- 10-year white tea: $8.20
- Jasmine Silver Needle: $8.25
- Jasmine Pearls: $7.50
- Blooming Tea Balls: $5.05 (each ball)
Yes, we know…these are high prices. But, the Tea Sampler Package filled with these highest grade teas have been made available for a very special low price. To break up the package means that you should have purchased those individual teas as a member of our tea club. That way, you will pay much lower prices PLUS a 10, 15, or 25% discount on the already reduced amounts.